Behavior Change is increasingly recognized as central to human wellbeing, social cohesion and sustainability. But effectively changing behavior is a challenging and complex process. We’ve been leading individual, organizational and community level change efforts across domains such as health, financial wellbeing, sustainability and lifelong learning and development.
Rooted in Science, Enabled by Design
We design interventions that are built from behavior change science. Our process includes the integration of theory and evidence (along with some creative ingenuity) at every step. We focus on clinically significant target behaviors, the underlying determinants that influence behavior and the implementable behavior change techniques most likely to shift those determinants in a given context.
Target Effective Engagement and Impact
Interventions must be sufficiently engaged with in order to be effective. We seek to promote "effective engagement", ensuring optimal dose exposure to the intervention's active ingredients while minimizing user burden, fatigue and attrition. Randomized evaluation methods assess and optimize reach, usage and outcome effects ensuring that our work achieves the outcomes that matter most.
“We don’t believe in magical thinking but instead in a systematic process that integrates theory, evidence and the perspectives of our target populations at every step of the way.”
Behavior Change Design Process
Our expertise brings together the best methods in applied sciences, intervention design and interaction design to create unique value for our clients and partners.
Primary and Secondary Research
Most agencies can report back what participants say during interviews, but typically struggle to impart meaningful insights to the data collected – particularly when it comes to understanding behavior and behavior change. Changing something requires that you first thoroughly understand it. Our approach to diagnosing a problem, understanding at-risk or affected populations, their contexts and underlying determinants of behavior combines methods and toolkits from behavioral science, motivational psychology, public-health, and human-centered design to codify a rich portrayal of the problem space and where we should aim our efforts to help improve real-world challenges to human wellbeing.
We don’t believe in magical thinking but instead in a systematic process that integrates theory, evidence and the perspectives of our target populations at every step of the way.
We design interventions aimed at changing individual, organizational and community behaviors linked to improving physical and mental health, financial wellbeing, learning and development. We design stand-alone or integrated digital solutions with real-world interactions that best address the contexts, cultures and capabilities of our client partners and intervention beneficiaries. We aspire to design solutions that maximize outcomes and minimize the burden and effort on the part of our target populations. We unify our behavior change, content, and interaction design teams throughout the process to ensure our solutions are evidence-based, engaging, rewarding and effective.
Measurement and Evaluation
Measurement and evaluation is a vital part of the behavior change design process. Our primary goal is to help clients maximize the impact of their efforts and investments. We aim to be both pragmatic and rigorous in our evaluation approach and scale our methods according to whether we’re assessing top-level measures like intervention reach, usage (uptake + engagement), or effects (efficacy, effectiveness, and impact); or evaluating more granular aspects of an intervention such as which strategies, components or techniques work better than others and/or for whom do they work. We utilize a range of study design from randomized evaluations, to quasi-experimental and non-experimental methods and we recommend conducting evaluation activities throughout all stages of an intervention lifecycle, from benchmarking existing solutions, to evaluating early concepts and prototypes to inform design decisions and direction, to pre-launch pilot testing, and post-launch evaluation and optimization.
Training and Capacity Building
We believe in the methods and frameworks we use when designing for behavior change. They’ve come together over the past 8 years through our experiences designing digital and offline interventions with a diverse array of clients, our academic partnerships with leading universities, researchers and labs, and our near obsession with the ever evolving science of behavior change. We offer one, two, and three day “off-the-shelf” custom workshops and trainings that introduce the principles and processes of behavior change design and how to apply them directly to the problem spaces and challenges participants are working on.
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April 14th and 15th, 2020
Online - Due to COVID-19 concerns HXD 2020 will be a virtual event.
The annual HXD conference provides a unique crossroads for a diverse community of creators, practitioners, researchers, and developers, to help accelerate the transformation of our health system. Attracting over 500 visionaries across the health ecosystem, this event is created to drive real world change.Learn More
October 21 & 22, 2020
Join design and business leaders from Insurance, Fintech, Banking and more to discuss how experience design strategies can be applied to drive market solutions that achieve social good and profit alike.Learn More
The Center for Health Experience Design (CHXD) is a community that is designed to foster connection across the health ecosystem. It is only by working together that we can solve the toughest health challenges.Learn More
Ethical Guidelines for Designers
The Designer’s Oath is a tool that helps multidisciplinary teams define the ethical guidelines of their engagements. Designers are responsible for creating more than ever before and with this increased influence, we must take a step back and recognize the responsibility we have to those we design for.Learn More